Cancellation Policy:
- ALL CANCELLATIONS MADE BY CUSTOMER for any reason 72 HOURS OR MORE prior to scheduled picnic date and time are eligible to receive a refund MINUS $25 ADMINISTRATION FEE.
- ALL CANCELLATIONS MADE BY CUSTOMER for any reason LESS THAN 72 HOURS PRIOR TO THE SCHEDULED PICNIC DATE AND TIME ARE NON-REFUNDABLE as our ability to fill the time has been lost.
- ALL OUTDOOR RESERVATIONS ARE WEATHER PERMITTING. If the weather conditions on the day of your picnic DO NOT PERMIT AN OUTDOOR PICNIC SAINT AUGUSTINE PICNICS RESERVES THE RIGHT TO POSTPONE, RESCHEDULE based on availability OR CANCEL YOUR PICNIC. Generally, Our preference is to move the event inside your home. Our styled picnics will still look beautiful indoors.
- ALL CANCELLATIONS MADE BY SAINT AUGUSTINE OUTDOOR PICNICS DUE TO WEATHER CONDITIONS LESS THAN 24 HOURS prior to scheduled picnic date and time will receive a refund MINUS $25 ADMINISTRATION FEE AND MINUS ADD-ONS OPTIONS INCLUDING: Food, Flower Boutique, Custom Place Cards & Rose Petals ARE NON-REFUNDABLE. Add-On Foods & Flower Boutique pick up or delivery can be coordinated at the time of the cancellation.
- All Picnics booked within 72 hours of the scheduled picnic date and time will be charged in the full AND ARE NON-REFUNDABLE as our ability to fill the time has been lost.
- NO SHOWS are NON-REFUNDABLE, as our ability to fill the time has been lost.
Payment:
- DEPOSIT: Once your reservation is approved, you will receive a 50 % deposit payment request. A 50% deposit fee is required to confirm your date and time and deposit must be paid no later than 24 hours after your reservation is approved or your reservation will be canceled automatically.
- FINAL PAYMENT: You will receive a final payment request 96 hours before your scheduled picnic date and time. Your remaining balance is due no later than 72 hours before your scheduled picnic date and time or your reservation will be canceled automatically and 50 % DEPOSIT IS NON-REFUNDABLE as our ability to fill the time has been lost. We do not set up your picnic unless the balance has been paid in full.
Scheduled Time:
The picnic will still start and end at the time slot originally booked whether you are late or not.
However, a fee will be charged if you are late because we can't leave until you arrive. (Please also note that your picnic time starts from the originally agreed time whether you are late or not).
- Less than 20 min No Charge
- 20+ min $45
- 45+ min $75
- In an hour we have the right to pack up the picnic without refund.
- THERE ARE NO REFUNDS FOR UNUSED TIME.
Beverage & Food Policy:
- We provide 1 water bottle per guest, ice bucket with ice and purchased add-ons food options.
- You are welcome to bring your own food and or drinks. We recommend bringing light fare to the beach, especially on hot days. Please be aware that if you or your guests bring alcohol to the Saint Augustine Picnic, it is your responsibility to research the rules & regulations in regards to alcohol. ANY ALCOHOL RELATED LAWS / RULES ARE YOUR RESPONSIBILITY TO FOLLOW!
- If Saint Augustine Picnics cancels your outdoor picnic due to weather LESS THAN 24 hours prior picnic starting time, you will receive a refund MINUS $25 ADMINISTRATION FEE AND MINUS ADD-ONS OPTIONS INCLUDING: Food, Flower Boutique, Custom Place Cards & Rose Petals ARE NON-REFUNDABLE. Add-On Foods pick up or delivery can be coordinated at the time of the cancellation.
Picnic Liability:
During the duration of your picnic, you are liable for any Lost, Stolen, or Damaged Equipment. Please inform your host at the end of your picnic if there are any major spills or accidents so we can try to fix it and avoid the dry cleaners or, if needed, replace the item entirely! YOU WILL BE CHARGED A FEE IF ANY OF THESE OCCURS. Additionally, do not in any circumstances leave your picnic unattended. If you would like to leave your picnic early, please call us or text 30 mins prior to when you would like to leave, and we will return asap. Phone # 904-318-1188. THERE ARE NO REFUNDS FOR UNUSED TIME.
Weather Policy:
Unfortunately the weather is out of our control.
Once the picnic is set up, we cannot reschedule.
- ALL OUTDOORS PICNIC RESERVATIONS ARE WEATHER PERMITTING.
- If the weather conditions on the day of your picnic DO NOT PERMIT AN OUTDOOR PICNIC SAINT AUGUSTINE PICNICS RESERVES THE RIGHT TO POSTPONE, RESCHEDULE based on availability OR CANCEL YOUR PICNIC.
- ALL CANCELLATIONS MADE BY SAINT AUGUSTINE PICNICS DUE TO WEATHER CONDITIONS LESS THAN 24 HOURS prior to scheduled outdoor picnic date and time will receive a refund MINUS $25 ADMINISTRATION FEE AND MINUS ADD-ONS OPTIONS INCLUDING: Food, Flower Boutique, Custom Place Cards & Rose Petals ARE NON-REFUNDABLE. Add-On Foods & Flower Boutique pick up or delivery can be coordinated at the time of the cancellation.