Cancellations by the Customer:
- 7 Days or More: If you cancel your picnic 7 or more days before the scheduled date and time, you will receive a refund, minus a $50 administration fee.
- Less Than 7 Days: For cancellations made less than 7 days before the scheduled date and time, you will receive a 50% refund, as the short notice limits our ability to rebook the slot.
- Picnics Booked Within 7 Days: Picnics booked within 7 days of the scheduled date are non-refundable.
Weather Policy:
While we cannot control the weather, we will do our best to accommodate your picnic.
- All outdoor picnics are weather permitting.
- If weather conditions do not allow for an outdoor picnic, we reserve the right to postpone, reschedule based on availability, or cancel the picnic.
- Weather cancellations made by Saint Augustine Visit less than 24 hours prior to the picnic will result in a refund minus a $50 administration fee and the cost of non-refundable add-ons.
You may coordinate the delivery or pickup of your add-ons in the event of a weather-related cancellation.
Final Weather Consideration: Once a picnic is set up, it cannot be rescheduled due to weather, and no refunds will be issued.
Scheduled Time:
- Your picnic will start and end at the originally booked time, regardless of any delays. Extensions are subject to availability but are not guaranteed.
- No refunds are provided for unused time.
No Shows:
- No-shows are non-refundable.
Payment Terms:
- Once your reservation is approved, to secure your date and time, the full amount will be charged to the credit card on file.
Food & Beverage Policy:
- We provide one water bottle per guest, along with ice and any purchased food add-ons.
- You are welcome to bring your own food and drinks. If you choose to bring alcohol, it is your responsibility to research and comply with local alcohol regulations.
Picnic Liability:
- You are responsible for any lost, stolen, or damaged equipment during your picnic.
- Please notify your host of any spills or damages to avoid replacement fees. If severe damage occurs, you may be charged for the cost of repairs or replacements.
- Never leave the picnic unattended. If you need to leave early, please notify us 30 minutes in advance by calling or texting 904-318-1188. There are no refunds for unused time.
