How to Book a Proposal: To reserve your proposal, simply visit our website at www.staugustinevisit.com and select your desired package, date, and time. Please note, we do not take reservations over the phone.
Need Assistance? For any questions regarding your proposal, feel free to call us at 904-318-1188 or email us at info@staugustinevisit.com. We’ll respond as quickly as possible.
What’s Included in Your Proposal Setup:
- Approximately 15 - 20 Minutes proposal time In the City Hall Courtyard in front of the Lightner Museum 75 King St, St. Augustine, FL 32084.
- 100 red roses to take home (vase not included).
- A mini photo session with 30 edited photos.
How long will my proposal last? Approximately 15 - 20 minutes.
How far in advance should I book? We recommend booking as early as possible to secure your preferred date. A minimum of 3 days’ notice is required for all bookings, subject to availability.
Where do we serve? We are based in St. Augustine, Florida,
Can I choose my own location or have the proposal at home? Absolutely! We welcome backyard proposals or any location of your choice within St. Augustine.
Cancellations by the Customer:
- 7 days or more before your proposal: You will receive a refund, minus a $50 administration fee.
- Less than 7 days: 50% refund, as the short notice limits our ability to rebook.
- Proposals booked within 7 days: Non-refundable.
Weather Policy: Outdoor proposals are weather-dependent.
- If conditions prevent the proposal, Saint Augustine Visit reserves the right to postpone, reschedule (based on availability), or cancel.
- If canceled due to weather within 24 hours, you will receive a refund minus a $50 admin fee and the cost of the rose bouquet $200.
You may coordinate delivery or pickup of your bouquet in such cases.
Timeliness and No-Shows:
- Proposal Timing: Your proposal will start and end as scheduled. If you arrive late, your proposal time will be reduced accordingly. Extensions are at our discretion and subject to availability.
- Late arrivals: If you’re more than 15 minutes late, we reserve the right to pack up without issuing a refund.
- No-shows: Non-refundable.
Payment: Once your reservation is approved, to secure your date and time, the full amount will be charged to the credit card on file.
Alcohol Policy: If you choose to bring alcohol, please ensure you are aware of and comply with local regulations. Saint Augustine Visit is not responsible for any alcohol-related infractions.
For any further questions, feel free to contact us. We look forward to making your proposal unforgettable! Sincerely, Elina
