At St. Augustine Visit, we understand the importance of your special moment and strive to deliver a smooth, professional experience. To ensure clarity, please review the cancellation, weather, and payment policies for both Proposal Photography Sessions and Full Proposal Packages. Policies vary depending on the service booked.
Cancellations by the Customers:
- 7 Days or More If you cancel 7 or more days before your scheduled proposal, you will receive a refund minus a $50 administration fee.
- Less Than 7 Days Cancellations made within 7 days of the scheduled proposal receive a 50% refund, as the short notice limits our ability to rebook and prepare materials.
- Bookings Made Within 7 Days Proposals booked within 7 days of the scheduled date are non-refundable.
Weather Policy:
Proposal setups, decorations, flowers, rentals, and permits may involve non-refundable vendor payments. If we must cancel due to weather within 24 hours of your proposal**, the following charges apply in addition to the $50 administration fee**:
- Marriage Beach Proposal Package #1 $100 (50-rose bouquet)
- Marriage Beach Proposal Package #2 $250 (100-rose bouquet) Marriage
- Beach Proposal Package #3 $300 (150-rose bouquet)
- Lightner Museum Proposal Package #4: $300 (150-rose bouquets) $250 (City of St. Augustine permit)
- Nights of Lights Proposal Photography Package #6: $100 (50-rose bouquet)
Bouquets may be picked up or delivered in the event of a weather-related cancellation
Late Arrivals: Your proposal begins and ends at the scheduled time. Extensions are at our discretion and depend on availability.
- If you are more than 15 minutes late, we reserve the right to end the session without a refund.
- No refunds are provided for unused time.
No-Shows: No-shows are non-refundable, and rescheduling is not offered.
Payment Terms: Once your reservation is approved, the full amount is charged to the card on file to secure your date, time, and package components.
